FAQs

Global and local fertiliser prices are subject to continuous change.

The types of factors that can impact on local prices include:

• Timing of purchase and stocks
• Final volumes of imported products and raw materials
• Offshore prices when shipments are secured
• The Australian dollar / US dollar exchange rate for each shipment
• Freight rates for each shipment

For an individual farmer, the price will also depend on discounts based on long term and short term offers in the market that may suit the growers’ business needs at the time of order and/or collection.

For these reasons, CSBP provides prices and offers through its comprehensive network of area managers and sales agents throughout Western Australia.

Contact your Area Manager to discuss the latest prices.

Appointment request is subject to availability as requested preferred date/time and product may not be available. Where preferred date and time is unavailable we will endeavour to book the closest next available, or a customer service representative will contact you to arrange an alternative appointment.

Where a request for an appointment has been submitted, but not visible on appointment listing page means that it is still being actioned by customer service. Refer to service request screen to view the status of your request or contact customer service on 1800 808 728.

From when you mail your soil samples to when you receive a visit from your NUlogic adviser, if you are a CSBP customer, the average time taken will be two to three weeks. This period can increase to four to five weeks during the busiest months of February and March. Once received at the laboratory, soil samples are analysed within 10 working days, so if you would like an early indication of your results please contact your NUlogic adviser after this time.

Plant analysis results usually take less time to process. On average it will take five to seven working days from arrival at the laboratory to delivery by a NUlogic adviser. Plants are analysed within five working days with raw results mailed or provided to your NUlogic advisor for interpretation and delivery.

If you are on a desktop, try refreshing your page by pressing F5 on your keyboard. Or save what your are doing, log out and log back in again.

To grant another user access to view your account information, simply select manage users from the farm account menu located within the top header bar and click on the request new user button located at the bottom of the page. Complete the form by entering the person's details and select the role you wish to provide them (hyper link to below question to view the types of roles) and submit. The request will be verified by CSBP and an email will be sent to the person inviting them to sign up to myCSBP.

Competitors or external parties to the business that have a relationship with CSBP competitors will not be granted access unless consent has been granted by CSBP.

It is the primary account holders responsibility to ensure those who have been granted access do not share information with CSBP competitors and to maintain the list of people who have access to their account e.g. revoking access for those who are no longer associated with the account.

The number of people that you wish to have access to your account is limitless. View access criteria and notice of disclosure in myCSBP terms of use.

The roles available for myCSBP are:

• Administration; this role is assigned by CSBP to the primary account holder on the CSBP account. Those provided this role will have full access and abilities wthin myCSBP. For example, ability to view and download all data and documents, manage users access, update account details and forecasts, request and change appointments and accept agreements and contracts.
• Nutrition Advisor; this role is for those that are involved in the development of the farm nutrition and fertiliser plans. Those provided this role will have access to view forecast, sample tracking and NUlogic reports. This role can be requested by the primary account holder and is suitable for both internal and external associates to the business i.e. nutrition advisors and consultants
• Logistics; this role is for those involved in the management of the farm logistics. Those provided this role will have access to view forecasts, orders and appointments excluding pricing, ability to request and change an appointment, sample sites and annotation. This role can be requested by the primary account holder and is suitable for both internal and external associates to the business ie. carriers and sales agents
• Manager; this role is for those involved in the management of the day to day farm operations. Those provided this role will have access to all areas within myCSBP, but limited ability unable to accept agreements and contracts, and export/import data request map updates. This role can be requested by the primary account holder and is suitable for internal associates to the business.

View access criteria and notice of disclosure in myCSBP terms of use.

A forecast is simply an indication of what you intended to collect for the season. This may differ to what you actually ordered due to changes in your fertiliser program.

CSBP treat distributor orders as financial approval for your collection of fertiliser. Some non-contractual orders allow you to change your intended product at time of collection without needing a new order from your distributor, e.g. by collecting Agstar Extra instead of Agstar.

Pricing is also based on the date of collection unless otherwise specified in a contract so the value of collections may differ from the value of the order.

We therefore show both the remaining tonnes (original ordered tonnes - collected tonnes) and the remaining order value ((original ordered tonnes x price at time of order) - collected value). For non-contractual orders, once the remaining value is exhausted, a new order will be required from your distributor.