FAQs

Global and local fertiliser prices are impacted by the following factors, and therefore, subject to frequent change:

• Timing of purchase and stocks
• Final volumes of imported products and raw materials
• Offshore prices when shipments are secured
• The Australian dollar / US dollar exchange rate for each shipment
• Freight rates for each shipment

For an individual farmer, the price also depends on discounts based on long- and short-term offers that suit the growers’ business needs at the time of order and/or collection.

That’s why we provide prices and offers through our comprehensive network of area managers and sales agents throughout Western Australia.

One tonne of Flexi-N contains 757 litres. (1000/1.32).

Flexi-N has a specific gravity of 1.32 kg/L, which means 1000 litres of Flexi-N weighs 1.32 tonnes. (Water has a specific gravity of 1kg/L, so 1000 litres weighs one tonne). 

Contact your area manager for the latest prices.

Customers who arrive 15 minutes before their appointment time will be given loading priority. Customers who arrive late or more than 15 minutes early will be loaded at the first opportunity, as long as it does not inconvenience another customer who has arrived on time. 

We aim to load all trucks as quickly and efficiently as possible. Our loading and employee performance is monitored and measured daily. 

Appointments are subject to availability. If the preferred date and time is unavailable, we book the closest next available slot, or a customer service representative will contact you to arrange an alternative appointment.

If your appointment request isn’t visible on the appointment listing page, it is still being actioned by customer service. Refer to the service request screen to view the status of your request or call us on 1800 808 728.

The price of the pack includes:

• Materials (detailed sampling instructions and sample bags)
• Postage (a prepaid envelope for mailing the samples to the lab)
• Cost of the standard laboratory analysis. You will receive a written report of the analytical results, i.e. the soil or plant nutrient levels.

If you are on a desktop, try refreshing your page by pressing F5 on your keyboard. Or save what you’re doing, log out and log back in again.

To grant another user access to view your account information, simply select manage users from the farm account menu located within the top header bar. Click on the request new user button located at the bottom of the page. Complete the form by entering the person's details and select the role you wish to provide and submit. The request will be verified by CSBP, and an email will be sent to the person, inviting them to sign up to myCSBP.

Competitors or external parties to the business that have a relationship with CSBP competitors will not be granted access unless consent has been granted by CSBP.

It is the primary account holder’s responsibility to ensure those who have been granted access do not share information with CSBP competitors and to maintain the list of people who have access to their account, e.g. revoking access for those who are no longer associated with the account.

The roles available for myCSBP are:

Administration: 

This role is assigned by CSBP to the primary account holder on the CSBP account, and provides full access and abilities within myCSBP. For example, ability to view and download all data and documents, manage users access, update account details and forecasts, request and change appointments, and accept agreements and contracts.

Nutrition Advisor:

This role is for those that are involved in the development of the farm nutrition and fertiliser plans, and provides access to view forecasts, sample tracking and NUlogic reports. This role can be requested by the primary account holder and is suitable for both internal and external associates to the business, i.e. nutrition advisors and consultants.

Logistics:

This role is for those involved in the management of the farm logistics, and provides access to view forecasts, orders (excluding pricing) and appointments, ability to request and change an appointment, sample sites and annotation. This role can be requested by the primary account holder and is suitable for both internal and external associates to the business, i.e. carriers and sales agents.

Manager:

This role is for those involved in the management of the day to day farm operations, and provides access to all areas within myCSBP, with limited ability to accept agreements and contracts, and export/import data and request map updates. This role can be requested by the primary account holder and is suitable for internal associates to the business.

View access criteria and notice of disclosure in myCSBP terms of use.

A forecast is an indication of what you intended to collect for the season. This may differ to what you actually ordered due to changes in your fertiliser program.

We treat distributor orders as financial approval for your collection of fertiliser. Some non-contractual orders allow you to change your intended product at time of collection without needing a new order, e.g. by collecting Agstar Extra instead of Agstar. 

Pricing is also based on the date of collection, unless otherwise specified in a contract, so the value of collections may differ from the value of the order. 

That’s why we show both the remaining tonnes (original ordered tonnes minus collected tonnes) and the remaining order value ((original ordered tonnes x price at time of order) - collected value). 

For non-contractual orders, once the remaining value is exhausted, a new order will be submitted.